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#423234 - 11/04/10 07:17 AM [Xbox360] Support FAQ - The Dragon Knight Saga
Lynn Offline



Registered: 02/26/03
Posts: 3095
Loc: Ghent (Belgium)
1. Support Introduction
2. How to find posts that may already have the answer to the question I have?
3. How to report a technical issue?
4. Canít find a solution to your problem?
5. Technical forums
6. Websites
7. Social Communities
8. Please do not send your XBOX360 save games to our support department



Edited by lynn (10/14/11 02:44 AM)
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#423235 - 11/04/10 07:17 AM Re: [Xbox360] Support FAQ - The Dragon Knight Saga [Re: Lynn]
Lynn Offline



Registered: 02/26/03
Posts: 3095
Loc: Ghent (Belgium)
1/ Support Introduction

Thank you for visiting the Xbox360 Technical Support forum. We do try to provide support on these forums, but they can also be a valuable resource for community members and the Larian Studios development team to identify issues, assist players through common issues and gather information for trouble shooting and resolution in a future update.

If you require support directly from Larian Studios, please send an email to support@larian.com.

Before posting your issue, please browse this forum to see if the issue has been reported before.
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#423236 - 11/04/10 07:18 AM Re: [Xbox360] Support FAQ - The Dragon Knight Saga [Re: Lynn]
Lynn Offline



Registered: 02/26/03
Posts: 3095
Loc: Ghent (Belgium)
2/ How to find posts that may already have the answer to the question I have?

One of the key benefits of the forum is that it enables commonly asked questions to be answered once, for the benefit of all. Before posting your question, it is always worth checking to see if it has already been asked - and answered! You can do this via the Search function.

Using the Search function, you can perform a quick keyword search, or click on the "Advanced" button to search by more specific criteria. Various options are available, both for how the search term is specified and for controlling how many forums you want to search. This is where the specificity of topic subjects is important; making it much easier to locate precisely what it is you're after from a list of search results.

The search button is located at the top of the page, to the right.
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#423237 - 11/04/10 07:18 AM Re: [Xbox360] Support FAQ - The Dragon Knight Saga [Re: Lynn]
Lynn Offline



Registered: 02/26/03
Posts: 3095
Loc: Ghent (Belgium)
3/ How to report a technical issue?

If your technical issue is already mentioned in the Larian Studios Forums, post to that thread, either simply to reiterate that you too are experiencing the issue (this helps us get a sense of how widespread an individual problem is) or to add further information on the issue.

Using these methods for reporting issues is very important. It will not ensure a speedy resolution to your issue via community assistance or a patch update. But it will ensure that issues you report are updated in the QA bug database and fully investigated.

Issue reporting:

* Please describe the version you are playing, i.e. inform us of the region where you bought the game and the language in which you are playing.

* System specifications. Itís very important to report systemic information if you are experiencing technical problems, such as crashes or poor performance. Which version of the Xbox 360 are you using? Is it PAL or NTSC?

* Fully describe the problem. Please describe as completely as possible what is happening and how it is different from what you expect to happen. If you get an error message please report the message information.

* If possible, please include the steps we need to undertake to reproduce the problem in your report. Issues that we can reproduce are easier to fix, which is why a step by step description is highly welcome.

* If you know of ways to circumvent an issue, please provide us with the different steps you have made to do so. Both developers and players benefit from immediate workarounds.

* If possible, please provide screenshots and/or videos of issues as they occur. However, let this not stop you from making a complete step by step report, as descriptions of a problem are still needed.
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#423238 - 11/04/10 07:19 AM Re: [Xbox360] Support FAQ - The Dragon Knight Saga [Re: Lynn]
Lynn Offline



Registered: 02/26/03
Posts: 3095
Loc: Ghent (Belgium)
4/ Canít find a solution to your problem?

If you are experiencing any technical problems and you canít find a solution to your problem, please contact our customer services via the following email address:
support@larian.com

Please also mention which game it concerns.

It will also help us if you can send a screenshot or a video of the error message.
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#423239 - 11/04/10 07:20 AM Re: [Xbox360] Support FAQ - The Dragon Knight Saga [Re: Lynn]
Lynn Offline



Registered: 02/26/03
Posts: 3095
Loc: Ghent (Belgium)
5/ Technical forums Ė Helps, Tips and Tricks

To find a solution to your problem or to discuss technical issues, please visit the technical sections in our forum:

Technical Problems:
http://www.larian.com/forums/ubbthreads.php?ubb=postlist&Board=50&page=1

If you are looking for gameplay tips and tricks for Divinity II Ė The Dragon Knight Saga, please visit the help sections in our forum:

Help, Tips and Tricks:
http://www.larian.com/forums/ubbthreads.php?ubb=postlist&Board=51&page=1
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#423240 - 11/04/10 07:21 AM Re: [Xbox360] Support FAQ - The Dragon Knight Saga [Re: Lynn]
Lynn Offline



Registered: 02/26/03
Posts: 3095
Loc: Ghent (Belgium)
6/ Websites

Official website of Divinity II - The Dragon Knight Saga
http://www.divinity2-saga.com

Official website of Larian Studios
http://www.larian.com
_________________________
http://www.twitter.com/lynnvanbesien

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#423241 - 11/04/10 07:21 AM Re: [Xbox360] Support FAQ - The Dragon Knight Saga [Re: Lynn]
Lynn Offline



Registered: 02/26/03
Posts: 3095
Loc: Ghent (Belgium)
7/ Social Communities

Are you on Facebook or Twitter? Please join us.

Facebook fanpage

Divine Tweets

Please subscribe to the Larian Studios YouTube Channel


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#451245 - 10/14/11 02:47 AM Re: [Xbox360] Support FAQ - The Dragon Knight Saga [Re: Lynn]
Lynn Offline



Registered: 02/26/03
Posts: 3095
Loc: Ghent (Belgium)
8. Please do not send your XBOX360 save games to our support department

Unfortunately we can't help you to fix the files because of the limitations to the platform.

We apologize for this inconvenience.
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